In a perfect world our communications would go something like this:

You have a chunk of meaning you want to pass on to someone else

You use language, words, tone of voice, body language and facial expressions to "send" your meaning to the other person.

The other person “receives” your message.

They decode your meaning and respond with a message of their own.

However, after a few back-and-forth exchanges how often have you ended up thinking;

Wow, they just don’t get what I am saying. They must be from another planet!

Or

Man, I can’t make myself any clearer. How can they not understand me. They must be an idiot.

Well, they are neither an alien nor an idiot. They just have a different model of the world than you do. You need to understand and respect this.

The purpose of this workshop is to show how to determine the other person’s model of the world and how it affects their understanding of what you are trying to communicate. It will also show you how to use that information to better communicate with them.