Quick Tip for Instantly Improved Conversations

Quick Tip for Instantly Improved Conversations

Blue Genie

Quick Tip for Instantly Improved Conversations

Good communication is the key to success. Without good communications, confusion and chaos reigns. Clarity and purpose flow from good communications. While any communication can get results, clear and purposeful communication is powerful and much more likely to get the desired results. A good understanding of how to convey information, how to hear and see information, and how to interpret the meaning of information is essential to clear, powerful, purposeful, and effective communications.

Tip #1 – How NOT to!

Our minds do not directly process negatives. For the mind to understand a negative such as: “Do not touch that cup,” it first must, at the very least, imagine touching the cup. Only then can the mind conceive of “not” touching the cup.

In many cases, especially with young children, the use of the phrase “Do not do X” results in them actually doing X! I imagine you can remember telling your children “Don’t run,” can’t you. And what they did was run! Why?

Because the mind does not directly process the “not.”  And in many case the mind may actually delete the “not’ which results in the individual acting on the statement to carry out the command the mind thinks it has heard. So, when you holler, “Johnny, don’t run,” little Johnny might actually be hearing, “Johnny, run!”  This concept puts a whole different light on the anti-drunk driving slogan which says, “Don’t drink and Drive,” doesn’t it.

Take the case of a police officer who confronts a suspect brandishing a firearm. Compare the difference between the two commands:

“Don’t shoot,” and “Drop the weapon.”

The first command might just cause the suspect to fire the weapon because the suspect’s mind will first have to imagine firing the weapon before it can conceive of not firing it. Under the stress of the situation, the suspect may delete the “not” and do more than just imagine firing the weapon! The second command is a better one to use in this situation as it tells the suspect exactly what to do directly.

What if the police officer surprised another armed officer and need to convey the idea of “not to shoot.”  Realizing that a command with a “not” in it may be dangerous, the police officer could shout: “Hold your fire.”

When you are in conversation with people and want them to do something, remove the word NOT from your vocabulary and find other ways of phrasing what you want to happen.

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Going Beyond Psychometric Testing in Pre-Hiring Screening

Going Beyond Psychometric Testing in Pre-Hiring Screening

Going Beyond Psychometric Testing in Pre-Hiring Screening

Blue Genie

“Good people don’t underperform due to the wrong personality, the wrong behaviors or some Quixotic definition of culture fit or lack of intelligence or weak team or technical skills.”

Lou Adler in his post “Why Good People Underperform”, 20 Oct 2015 points out several reasons why he believes this is true:

  • They’re not motivated to do the actual work required since the job they’re being asked to perform after being hired was ill-defined before they were hired.
  • Being competent to do something is not the same as being motivated to do it.
  • Being motivated to get a job is not the same as being motivated to do the job.
  • The interview focused on assessing competencies, behaviors and depth of skills that only weakly map to the actual work required to be done.
  • The hiring manager and candidate don’t work too well together.
  • While actual cultural fit is very important, few managers or recruiters understand what this means and how to measure it properly.

He believes that the personality screening tests used by most organizations are flawed and ill-advised because they cannot adequately address any of these issues.

Within the limits of any psychometric testing instrument used for pre-hire assessment the result are accurate. However, if the limits of the instruments are not properly understood and the results are used inappropriately then problems, such as Adler points out, begin to arise. Very few, if any, psychometric testing instruments can help assess the points that Lou Adler has made.

There is, however, a technique available that does allow one to assess exactly what Lou Adler is speaking about. It can directly assess a candidate’s motivation needs and work environment requirements in relation to the position. Managers and employees can also be compared to determine where there may be points of friction and what might be needed to resolve these types of issues. The HR possibilities for this technique are almost limitless.

The technique is known as Language and Behavior Profile Analysis. It is not a personality test but, as the name suggests, an analysis of behavior. Thus, for example it is possible to determine what aspects of a position will motivate the candidate and what aspects will not. Statistical studies have shown that using this technique to map across to behavior is both highly accurate and predictive. When Language and Behavior Profile Analysis is incorporated into the hiring process along with the traditional pre-hiring personality tests, managers have a much more complete picture of the candidate and will be much better informed to make their hiring decision.

A business that incorporates Language and Behavior Profile Analysis into its HR processes can expect to see a return on its investment in better quality hires, a reduction in employee churn, and an ability to resolve employee relations in ways that will more often than not result in retention of productive, motivated employees rather than the letting go of disgruntled individuals.

Find out more about Language and Behavior Profile Analysis

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There are only two true choices in how we see our lives.

There are only two true choices in how we see our lives.

Blue Genie

There are only two true choices in how we see our lives

As Master Yoda explained: “There is no such thing as TRY. There is only DO or NOT DO.”  To “try” and do something is to admit that you have already failed. You can’t try to pick up a coffee cup. You either pick it up or you don’t. And so it is with life. You either do things or you don’t. And it is our own choice to do or not do things in our lives. No one else. We are 100% responsible for all our choices. That includes our happiness.

But, you say: “People do things that make me sad or unhappy.” It is certainly true that peoples’ behavior can make us feel sad or unhappy. But no one does sad or unhappy “to” us. That would be confusing the behaviour with our response to it. Now, I am not suggesting that we should not become sad or unhappy as a result of someone else’s behaviour. What I am suggesting is that how, and to what extent, another person’s behaviour affects us is entirely up to us. No one else controls our reaction to another person’s behaviour. If we feel sad or unhappy it is not because someone has done something to us but rather because we have let them make us sad or unhappy. If you choose to “let” someone “make” you unhappy you are surrendering your power over to them – you are letting yourself remain a victim.

Now, you may become a victim as a result of someone else’s initial actions or behaviour. How long and to what extent you remain a victim is a choice – your choice. This may be a hard pill for many people to swallow. Many would rather blame their condition on someone else. They would rather stay where they are, even if they are in pain and hurting, than choose to be responsible and take action on their own to change the situation. This is not to say that actions to change would necessarily be easy or without discomfort. Often, they are far from either. But in taking action, in choosing, you are empowering and asserting yourself. So right now, you have a choice: will you see yourself as powerless – a victim; or will you see yourself as powerful and successful?  There is only DO or NOT DO! The choice is yours and yours alone.

 

Blue Genie

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My Rules or Your Rules – Either or?

My Rules or Your Rules – Either or?

Blue Genie

My Rules or Your Rules - Either or ?

I was reading Jian Shuo Wang’s (CEO at Baixing) post “Should I Follow Your Rules or Should You Follow Mine? on LinkedIn the other day. (The post can be found here.) The gist of the post was that he hired a contractor to do some masonry work and the contractor and he didn’t get along very well. He was on the verge of firing the contractor when a friend explained to him that the contractor’s behaviour was related to his need for some money. Mr. Wang gave the contractor a small amount of money and complimented him on his good work and the relationship immediately changed to a very good one and the project was completed to Mr. Wang’s satisfaction. Mr. Wang concludes that the contractor had one set of rules and he had another. It was only by adopting the contractor’s rules that would he get the service he wanted.

Let’s leave aside the ethical aspects of paying bribes or extra money to get done what you have already agreed a price for. That is a whole other issue which I could write several books on! Let‘s instead focus on how Mr. Wang arrived at the problem in the first place. Mr. Wang assumed that the contractor’s world view was the same as his and thus the rule set would be the same. Some well-placed, and well-chosen questions during the process of hiring this contractor could have avoided this situation and indicated what the contractor’s expectations were. At the same time Mr. Wang could have made clear what his expectations were. Learning to ask the right questions, and more importantly understand the answers one receives, is perhaps the most fundamental part of interpersonal communications. Becoming skilled at doing so allows one to avoid the uncomfortable position of either your rules or my rules and arrive at a set of mutually agreed rules. It only takes one person to start this process – why not make it you.

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